Privacy Policy

This Privacy Policy was last updated on December 9, 2025

Patient Privacy and HIPAA Compliance

Our detailed privacy policy below explains how personal information may be used, disclosed, and how you can access this information. Please read it carefully.

When you submit your information, The Brandywine Center in Wilmington, Delaware will assume that you have read, understood, and consent to this privacy policy and the guidelines that follow. By submitting your information, you also consent to The Brandywine Center’s use of your data as described here to personally identify you.

The Brandywine Center will be referred to in this Notice of Privacy Practices, Notice, as Entity. This Notice describes the ways in which Entity may use and disclose your medical information (called protected health information or PHI) and notifies you of your rights with respect to PHI in Entity’s possession. Entity protects the privacy of PHI, which is also protected from disclosure by state and federal law. In certain circumstances, pursuant to this Notice, patient authorization, or applicable laws and regulations, PHI may be used by Entity or disclosed to other parties. Below are categories describing these uses and disclosures, with examples to help you understand each category.

Entity may use or disclose your PHI for the purposes of treatment, payment, and health care operations, described in more detail below, without obtaining written authorization from you. Please review the following carefully.

For Treatment

Entity may use and disclose PHI to provide, manage, or coordinate your medical treatment, including sharing PHI with other health care providers for their treatment activities. These uses and disclosures may occur among physicians, nurses, technicians, students, and other health care professionals who provide services to you or are involved in your care. Information obtained by Entity will be used to furnish health care services, items, and supplies to you, and we will document in your record information related to the items dispensed and services provided.

For Health Care Operations

Entity may use and disclose PHI as part of its operations, including quality assessment and improvement activities such as evaluating the treatment and services you receive and the performance of our staff. Other operational activities include training, underwriting, compliance and risk management, planning and development, and administrative management. Entity may disclose PHI to doctors, nurses, technicians, students, attorneys, consultants, accountants, and others for review and learning purposes to ensure compliance with applicable laws and to maintain high-quality care. Entity may also disclose PHI to other health care facilities and plans for certain operational activities, including quality assessment, credentialing, peer review, and fraud and abuse detection or compliance, provided those entities have or had a relationship with the patient who is the subject of the information.

For Payment

Entity may use and disclose PHI to obtain payment for the health care services provided to you. For example, Entity may need to provide PHI to your health plan to be reimbursed for services. Entity may disclose PHI to business associates such as billing companies and claims processors that assist with processing health claims. Entity may also disclose PHI to other health care providers and health plans for their payment activities. Information on bills may include identifying details as well as the items and services you received.

Rewriting content for The Brandywine Center

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Other Uses and Disclosures in Which Authorization is Not Required

In addition to using and disclosing PHI for treatment, payment, and health care operations, The Brandywine Center in Wilmington, Delaware may use and disclose PHI without written authorization under the following circumstances.

As Required by Law and Law Enforcement

Entity may use or disclose PHI when required by law. Entity may also disclose PHI in response to judicial or administrative orders, subpoenas, or discovery requests; to identify or locate a suspect, fugitive, material witness, or missing person; when treating gunshot or other wounds; regarding criminal conduct; to report a crime, its location or victims, or the identity, description, or location of a person who committed a crime; or for other law enforcement purposes.

Public Health Activities and Public Health Risks

Entity may disclose PHI to public health authorities responsible for collecting information about births and deaths, preventing or controlling disease, reporting child abuse or neglect and other victims of abuse, neglect, or domestic violence, reporting adverse reactions to medications or product defects, or notifying individuals who may have been exposed to a communicable disease or who may be at risk of contracting or spreading a disease or condition.

Coroners, Medical Examiners, and Funeral Directors

Entity may disclose PHI to coroners, medical examiners, and funeral directors to identify a decedent, determine a cause of death, or otherwise enable these parties to carry out their lawful duties.

Health Oversight Activities

Entity may disclose PHI to government agencies for oversight activities authorized by law, including audits, investigations, inspections, licensure or disciplinary actions, and other proceedings necessary to monitor the health care system, government programs, and compliance with civil rights laws.

Organ, Eye, and Tissue Donation

Entity may release PHI to organ procurement organizations to facilitate organ, eye, and tissue donation and transplantation.

Research

Under certain circumstances and in accordance with applicable law, Entity may use and disclose PHI for medical research purposes.

To Avoid a Serious Threat to Health or Safety

Entity may disclose PHI to law enforcement personnel or other appropriate persons when necessary to prevent or lessen a serious and imminent threat to the health or safety of an individual or the public.

Lawsuits and Disputes

If you are involved in a lawsuit, administrative proceeding, or dispute, Entity may disclose health information about you in response to a court or administrative order.

Specialized Government Functions

Entity may use and disclose PHI of military personnel and veterans under certain circumstances. Entity may also disclose PHI to authorized federal officials for intelligence, counterintelligence, national security activities, protective services for certain persons, or to conduct special investigations as authorized by law.

Workers’ Compensation

Entity may disclose PHI as necessary to comply with workers’ compensation laws or similar programs that provide benefits for work-related injuries or illnesses.

Health-Related Benefits and Services and Limited Marketing Activities

Entity may use and disclose PHI to inform you about treatment alternatives or other health-related benefits and services that may be of interest, such as disease management programs. Entity may also use or disclose PHI to encourage purchase or use of a product or service through face-to-face communications or by providing a promotional gift of nominal value.

Disaster Relief

The Brandywine Center may disclose medical information about you to an organization assisting in disaster relief so that your family or designated contacts can be notified about your condition, status, and location.

Disclosures to You and HIPAA Compliance Investigations

The Brandywine Center will disclose your PHI to you or to your personal representative when required by law, including in connection with your rights of access to your PHI and to an accounting of certain disclosures. The Brandywine Center must also disclose PHI to the Secretary of the U.S. Department of Health and Human Services when requested for the purpose of investigating compliance with privacy regulations issued under the Health Insurance Portability and Accountability Act of 1996 HIPAA.

Uses and Disclosures to Which You May Object

Other uses and disclosures of your PHI not described in this Notice will be made only with your written authorization, which you may revoke in writing with certain limitations. You may object to the following uses and disclosures:

Disclosures to Individuals Involved in Your Health Care or Payment for Your Health Care

Unless you object, The Brandywine Center may disclose your PHI to a family member, other relative, friend, or any other person you identify as involved in your health care or in payment for your health care. The Brandywine Center may also notify those individuals of your location or general condition.

Other Uses and Disclosures Requiring Authorization

Most uses and disclosures of psychotherapy notes, uses and disclosures of PHI for marketing purposes, and disclosures that constitute a sale of PHI require your written authorization. Any other uses or disclosures of your PHI not described in this Notice will be made only with your written authorization, which you generally have the right to revoke in writing subject to certain limitations.

Uses and Disclosures Subject to State and Other Laws

In addition to federal HIPAA requirements, state and other federal laws may impose stricter protections for certain sensitive information, such as mental health records, substance use treatment records, or HIV/AIDS status. When those laws require your specific written permission before disclosure, The Brandywine Center will comply with those stricter requirements in addition to the HIPAA regulations.

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Regulatory Requirements

The Brandywine Center is required by law to protect the privacy of your protected health information (PHI), to provide notice of its legal duties and privacy practices regarding PHI, to follow the terms of this Notice, and to notify affected individuals following a breach of unsecured PHI. The Brandywine Center reserves the right to change the terms of this Notice and its privacy policies and to apply new terms to all PHI it maintains. Before making a material change to its privacy policies, The Brandywine Center will promptly revise this Notice and post the updated Notice on its website.

Your Rights Regarding PHI

You have the following rights with respect to PHI maintained by The Brandywine Center.

Request restrictions on uses and disclosures. You may ask The Brandywine Center to restrict how it uses or discloses your PHI. The Brandywine Center is not required to agree to your requested restriction, but if it does, it will honor the restriction except in emergency situations.
Request confidential communications. You may request that communications of PHI to you be made by specific means or at specific locations (for example, at a work address or by e-mail rather than regular mail). Requests must be made in writing and sent to the Privacy Officer; to contact us, email us. The Brandywine Center will accommodate reasonable requests without requiring you to provide a reason.
Inspect and copy your PHI. You generally have the right to inspect and obtain a copy of PHI that The Brandywine Center maintains. Requests must be made in writing and sent to the Privacy Officer; to contact us, email us. Within thirty (30) days of receiving your request (unless extended by an additional thirty (30) days), The Brandywine Center will inform you of the extent to which your request has been granted. In some cases, The Brandywine Center may provide a summary of the PHI if you agree in advance and accept any associated fees. If you request copies or a summary, The Brandywine Center may charge a reasonable fee to cover copying, postage, and related costs. If access is denied, you will receive an explanation and information about your right to have the denial reviewed by a licensed health care professional not involved in the original decision.
Request an amendment. If you believe PHI maintained by The Brandywine Center is incorrect or incomplete, you may request an amendment. Requests must be made in writing, explain the reason for the amendment, and be sent to the Privacy Officer; to contact us, email us. Within sixty (60) days of receiving your request (unless extended by an additional sixty (60) days), The Brandywine Center will inform you whether the request has been granted. The Brandywine Center may deny the request if the PHI: (i) was not created by The Brandywine Center; (ii) is not part of the records it maintains; (iii) is not subject to inspection; or (iv) is already accurate and complete. If denied, you will receive a written explanation and information about your rights to submit a statement of disagreement, request that future disclosures include your request and the denial, and file a complaint.
Accounting of disclosures. You generally have the right to request a list of disclosures of your PHI made by The Brandywine Center during the six (6) years prior to the date of your request. The accounting will not include disclosures you authorized in writing or certain disclosures already described in this Notice (for example, disclosures for treatment, payment, and health care operations; disclosures to you; patient directory disclosures; national security or intelligence disclosures; or disclosures to correctional institutions or law enforcement). Submit accounting requests in writing to the Privacy Officer; to contact us, email us. The Brandywine Center will respond within sixty (60) days of receiving your request (unless extended by an additional sixty (60) days).
Right to a paper copy of this Notice. You have the right to receive a paper copy of this Notice upon request, even if you have agreed to receive it electronically.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with The Brandywine Center by submitting a written complaint to the Privacy Officer; to contact us, email us. The Brandywine Center will not retaliate or penalize you for filing a complaint. You also have the right to file a complaint with the Secretary of the U.S. Department of Health and Human Services.

You have the right to receive PHI in an electronic format, if electronic medical records are in use in the facility.

You have the right to receive a paper copy of this notice upon request even if you have agreed to receive this notice electronically. To obtain a paper copy of this notice, please contact the Privacy Officer (Contact information below).

You have the right to receive notice in the event of a breach of confidentiality.

You have the right to opt out of all communications from our company including fundraising.

You have the right to restrict disclosures of PHI to health plans if you have paid for services out of pocket in full.

Transformations Treatment Center uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

We protect all personal health information in compliance with the standards of the national Health Insurance Portability and Accountability Act (HIPAA). We only release health information with the signed consent of patients. The only exceptions to this rule are if a patient reports suicidal or homicidal intentions, physical or sexual abuse or neglect of oneself, a minor or an elderly person. In these instances, our staff is required by law to contact the authorities.

Google

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: https://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on –https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://www.google.com/intl/en/policies/privacy/

Changes to Our Privacy Policy

From time to time, we may update our privacy policy and will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are encouraged to review this Privacy Policy periodically for any changes. Changes to Brandy Wine Center’s Privacy Policy are effective when they are posted on this page.

Contacting Us

If you feel we are not following the guidelines of our privacy policy, please contact us immediately. If you should have any further questions about the details of our privacy policy, please contact us:

By email
By phone
By mail: 1407 Foulk Rd, STE 201Wilmington, DE 19803
Facility will not penalize you or retaliate against you for filing a complaint regarding their privacy practices. You also have the right to file a complaint with the Secretary of the Department of Health and Human Services at 200 Independence Avenue, S.E., Washington, DC

Types of Data Collected

Personal Information

The Brandywine Center and it’s website, does not collect any information that personally identifies you unless you willingly provide it by sending it to us via webform or email. This personal information may include your name, phone number, or email address, and any other information that you provide to The Brandywine Center.

Usage Data

The Brandywine Center also gathers non-personally identifiable information such as pages visited, what web page each visitor came from, browser type, browser version, time and date of visit, the time spent on those pages, unique device identifiers, which hyperlinks were clicked, and other diagnostic data. Collecting this information tracks IP addresses, and browser software from each user that visits the site. The non-personal information that is collected helps us improve our services and our capabilities to help those struggling with addictive disorders. It also helps determine our effectiveness of the services we provide.

Cookies

The Brandywine Center website uses cookie technology. As a piece of data stored on a visitors local storage, cookies are small files to help us improve your time visiting the site by identifying a repeat visitor and target the interests of our users. Cookies save passwords, helps track user preferences, and additionally sets language preferences. Users can choose to reject cookies from the website, though may have specific issues with the site if not accepted.

Some cookies we use are:

Session Cookies: Used to operate our services.
Preference Cookies: Used to remember your preferences in various settings.
Security Cookies: Used for security purposes.

Information Collecting, Use, and Sharing

As owners of the information collected on this site, we have access to the information you voluntarily give us via web-form or other direct contact. We do not sell or give out this information to anybody.

The Brandywine Center may disclose your personal data in the good faith belief that such action is necessary to:

To comply with legal obligation.
To protect and defend the rights of The Brandywine Center.
To prevent or investigate possible wrongdoing in connection with our Services.
To protect the personal safety of users of the Service or the public.
To protect against legal liability.
To protect you if you become a potential threat to yourself or others, or if you fall ill and require hospitalization.

Third-Party Service Providers

We may employ third-party companies to manage our site and facilitate the use of web services on our behalf using database management, analytics, and improvement to each feature of the site. Such specific parties may have access to back-end user information to provide maximum services on behalf of The Brandywine Center. Using the information you submitted to address the reason you contacted us, for no reason do we ever trade, sell, or give away your information with any other company for any purposes without your consent.

At any time, you may opt out of future contact or use of your information by emailing us. You may also email the same address by to see what data we have about you, if any, correct and change any data, or express any concern you have over the data you have provided us.

Additionally, we reserve the right to report illegal activity to law enforcement for investigation.

Security

At The Brandywine Center, we take robust measures to protect your health information. Collecting confidential information using encryption and secure measures online, your information is also protected offline by designating specific staff members to access personal information. Our servers with the confidential information are kept in secure environments.

The Brandywine Center upholds our standards of security to the highest degree, however, no security system is impervious. By submitting your information to The Brandywine Center, you do so at your own risk. At any breach of information, The Brandywine Center will make any required disclosures to you of the breach of your security or confidentiality we have in our system.

Third Party Sites

There are some services, links, and content offered on the The Brandywine Center site that are often from third party sites other than The Brandywine Center. The Brandywine Center does not disclose any personal information to any Third Party Sites without your consent. While upholding your personal information The Brandywine Center does not endorse or is responsible for the privacy policies of any third party sites.

Children Privacy Policy

The Brandywine Center website does not address anyone under the age of eighteen (18). If you are a parent or guardian and are aware that your children has provided us with personal data, please contact us. If we are aware that we have collected Personal Data from children without verification or parental consent, we take steps to remove their Personal Data from our servers.

The Brandywine Center website was not designed for children twelve (12) to eighteen (18) years of age and above and will not knowingly collect information of children that are above that designated age. By using our website, you agree and abide by the agreements that you are above twelve (12) years of age. If at any time, The Brandywine Center believes you are under the designated age of twelve (12) years old, The Brandywine Center at any time, without notice terminate your access to the website and rendered services and delete any personal and impersonal information you may have submitted through our website.

Patient Privacy and HIPAA Compliance

Our detailed privacy policy below explains how personal information may be used, disclosed, and how you can access this information. Please read it carefully. [cite: 61, 62]

For Treatment

Entity may use and disclose PHI to provide, manage, or coordinate your medical treatment, including sharing PHI with other health care providers for their treatment activities. [cite: 68, 69]

For Health Care Operations

For Payment

Entity may use and disclose PHI to obtain payment for the health care services provided to you. [cite: 70, 71]

Other Uses and Disclosures in Which Authorization is Not Required

As Required by Law and Law Enforcement: Entity may use or disclose PHI when required by law or in response to judicial orders. [cite: 75, 78, 79]
Public Health Activities: Entity may disclose PHI to public health authorities for preventing or controlling disease. [cite: 75, 76]
To Avoid a Serious Threat: Entity may disclose PHI when necessary to prevent a serious and imminent threat to health or safety. [cite: 75, 80]
Workers’ Compensation: Entity may disclose PHI as necessary to comply with workers’ compensation laws.

SMS and Communication Practices

If you provide your phone number and consent through our website forms: [cite: 90, 91]

Message frequency varies (typically 2-4 messages per month). [cite: 92]
Message and data rates may apply. [cite: 92]
Reply STOP to opt out or HELP for assistance. [cite: 93, 94]
We do not sell, rent, or share your personal information with third parties for marketing purposes. [cite: 96]

Terms and Conditions

Consent to Communications

By providing your phone number, you provide express written consent to receive communications from The Brandywine Center, including SMS messages and calls using automated technology. Consent is not required to receive services. [cite: 117, 118, 132, 133]

Message Frequency

You can expect to receive 2-4 messages per month. [cite: 119, 120]

Message & Data Rates

Standard carrier messaging and data rates apply. [cite: 121, 122]

Opt-Out & Help

To stop receiving messages, reply STOP, END, CANCEL, or UNSUBSCRIBE. Requests are processed within 10 business days. For assistance, reply HELP or contact us via the information below. [cite: 125, 126, 127, 128]

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. [cite: 123, 124]